Licensaro Store Refund Policy

Effective Date: July 31, 2026

This policy explains when you are eligible for a refund or replacement key on a purchase from Licensaro (licensaro.com). It applies alongside our Terms of Service.

In short: every key we sell is genuine. If a key fails to activate through no fault of your own, we will send a replacement or issue a full refund - just contact support@licensaro.com with your order number.

1. Digital Products and Right of Withdrawal

Because license keys are digital content delivered by email and are typically usable within minutes of purchase, the standard “change of mind” return window for physical goods does not apply once a key has been delivered. This is standard practice for instantly-delivered digital goods and is disclosed here before you check out.

2. When You Are Eligible for a Refund or Replacement

  • The key we sent you is invalid, already used, or fails to activate for a reason that is not your fault, and our support team is unable to get you a working replacement within a reasonable time.
  • You paid but never received a key due to an error on our end (please check your spam/junk folder and order confirmation email first).
  • You were charged twice for the same order, or charged the wrong amount.

3. When a Refund Is Not Available

  • You changed your mind after receiving a valid, working key.
  • The key activated successfully and you later decided you no longer wanted it.
  • The key does not work because your device does not meet the system requirements published on the product page.
  • You shared, resold, or tried to activate the key on more devices than the product allows.

4. How to Request a Refund or Replacement

Email support@licensaro.com within 14 days of your purchase with your order number and a short description of the issue. A member of our support team will personally look into it and follow up with you.

5. How Refunds Are Issued

Approved refunds are returned to the original payment method used at checkout. Processing times depend on your bank or card provider, but are typically a few business days after we approve the refund.

6. Chargebacks

If something is wrong with your order, please contact us first. We can usually resolve a delivery or activation issue directly, and faster than a chargeback with your bank or card issuer.

7. Contact Us

Questions about this policy can be sent to support@licensaro.com.